Lindsay Heald is part of the administrative team at Joy Therapy and Learning Center, supporting families through intake, scheduling, insurance and billing.
About our administrative team
The administrative team is usually the first person a family speaks to and the one they keep speaking to. They handle intake paperwork, verify benefits before a family commits to anything, book and rebook appointments around school and work, and answer the billing questions that arrive after a statement does. Getting this right is what lets therapy start sooner and keeps a family from having to chase us for an answer.
What the administrative team handles
- New patient intake and paperwork
- Insurance verification and benefits
- Scheduling and rescheduling
- Billing questions and statements
- Referrals and records requests
- Front desk and family support
Personal biography to come. This section carries this team member's own words. We do not write biographical copy on a named person's behalf.
More of our team